Consumer Information

Author:  Wesley Graham – STBB
8 March 2016

INVITING THE OMBUDSMAN INTO THE SECTIONAL TITLE ARENA

In response to the increase in consumer issues arising from sectional title tenure and living, the Department of Human Settlements has put in place new legislation in the form of a community schemes ombud service.

The office of the ombudsman will resolve disputes arising in any community scheme through mediation/conciliation or adjudication.

The Act was promulgated in 2011 and is expected shortly to become operational. Nonetheless, the ombudsman’s office has already received hundreds of matters through its website. Even though they can provide complainants with advice, a dispute cannot yet be adjudicated at this stage.

A complaint can be lodged on the body’s website at csos.org.za in writing, after which the ombudsman will examine the claim to establish whether it has any merit.

For advice and/or mediation on sectional title issues, contact the professionals at STBB