Consumer Information

Author:  Dept. rural developmet & land reform
May 2020

Lodge Complaint

Clients have the right to approach our offices and seek redress if they are unhapy with our services.  The person lodging a complaint will be responded to within 36 hours.

The Promotion of Administrative Justice Act, 2000,  upholds citizens’ rights to express their dissatisfaction with public services.  If the promised standard of service is not delivered, citizens will be offered an apology, with a full explanation and a speedy and effective remedy.  When complaints are made, customers will receive a sympathetic, positive response.
Rural Development & Land Reform:

Complete one of the forms to lodge a complaint [forms can be downloaded here]
Complain to office of the Chief Registrar of Deeds
Complain to Office of the President
Complain to Office of the Chief Surveyor General

Office of the Public Protector
The Public Protector is an independent institution established in terms of section 181 of the Constitution, with a mandate to support and strengthen constitutional democracy. A supreme administrative oversight body, the Public Protector has the power to investigate, report on and remedy improper conduct in all state affairs. The Public Protector must be accessible to all persons and communities. Anyone can complain to the Public Protector.
Office of the Public Protector:

Law Society of South Africa – A better legal profession for all

Attorneys and advocates in South Africa are registered with the Legal Practice Council in terms of the Legal Practice Act 28 of 2014.  Since 1998 the Law Society of South Africa [LSSA] has represented the attorneys’ profession.  The LSSA brings together the Black Lawyers Association, the National Association of Democratic Lawyers and provincial attorneys’ associations, in representing the attorneys; profession in South Africa.
Law Society of South Africa:
Office of the Chief Registrar of Deeds  [CRD]
The Office of the Chief REgistrar of Deeds [OCRD] provides oversight to deeds registries.  It is also responsible for policy and legislation formulation, providing corporate support services, service delivery coordination, formal deeds training and monitoring and evaluation thereof.  Strategic planning, interpretation and implementation directives of policies as well as tactical planning are also undertaken
Office of the Chief Registrar of Deeds [CRD]:
Department of Justice
Transparent, responsive and accountable justice services for all
Human Rights Issues
Criminal Law
Civil Law
Family Law
The Department of Justice: