Author: Andrew Schaefer
MD Trafalgar Property Management
2 October 2020
Dealing with outdated conduct rules? Here’s how to create ST rules that really work
A set of Conduct Rules that are modern, clear and specific. can go a long way for trustees that want to create a harmonious and co-operative atmosphere in their Sectional Title schemes.
“We get requests for help all the time from trustees who don’t know what to do about residents not following conduct rules – as well as complaints from residents about trustees who don’t enforce conduct rules, who apply them arbitrarily, or who seem to make up rules as they go along,” says Andrew Schaefer, MD of Trafalgar property management.
Community scheme living can be challenging as it often involves people from diverse backgrounds and with different personal preferences. Issues that become a point of contention involve noise disturbance, the keeping of pets, parking problems and refuse disposal, to name only a few.
The Sectional Titles Schemes Management Act (STSMA) has prescribed rules known as conduct rules, which schemes can apply to curb some of these issues. The Act also allows for schemes to add or amend these rules. This is especially helpful considering schemes are not alike and certain rules may not be relevant in their prescribed area, advises Stonewood Property Management.
READ: an article from 10 July 2020 | The conduct rules causing the most headaches in Sectional Title Schemes
Conduct Rules hopelessly out of date
Schaefer says, “While there are clear and easy legal steps that trustees can follow to ensure greater compliance, less friction and a scheme that is much easier to manage, we find that the biggest problem in most ST schemes is that their Conduct Rules are hopelessly out of date and actually inadequate to address many of the issues that trustees have to deal with in modern schemes.
“So the first step we always suggest is for trustees to get their Conduct Rules professionally reviewed – and rewritten if necessary – by a specialist ST attorney, to ensure that they are practical, properly detailed, and applicable to current lifestyles and conditions. This latter concern applies especially to those schemes that are still operating on the Conduct Rules that were annexed to the Sectional Titles Act of 1986.
“Then step two is to get the new Conduct Rules approved by the owners in the scheme and step three to get them registered at the office of the Community Housing Schemes Ombud (CSOS). The trustees cannot make any sort of rules by themselves, and they cannot enforce any Conduct Rules that have not been properly approved and registered.”
The more detailed the better
He says that the rules must of course cover what is required of residents (tenants as well as owners) in terms of parking, noise and the keeping of pets, which account for the bulk of complaints and non-compliance issues in ST schemes.
“However, they should also address security and access conditions, nuisance issues such as littering, any restrictions on the use of communal facilities such as a swimming pool, braai area or clubhouse and as many other issues as trustees can think of that might cause problems between residents or between residents and trustees.
“And the more detailed the rules are, the better. When it comes to pets, for example, it really helps when the rules are very clear under what conditions the trustees will approve an application to keep a pet, what types of pets may be kept, where they may be kept and what problems could cause permission to be withdrawn. We also suggest that the trustees keep a register of pets, with photos, so they can easily be traced to their owners if necessary.”
Click here to watch the Trafalgar webinar on enforcing conduct rules and the Conduct Rule approval process.
Schaefer says it is also very important that the Conduct Rules set out in detail the steps that will be followed when rules are broken.
For example, they should note that:
The trustees will only accept written complaints about Conduct Rules being infringed;
The trustees will not accept anonymous complaints;
Everyone will have the right to respond if a complaint has been made about them;
Evidence will be required, or have to be acquired by the trustees, to verify complaints. This could include photos, audio recordings, CCTV footage, security reports, and confirmation from neighbours;
The trustees will have the right to issue breach notices and require anyone breaking the Conduct Rules to immediately stop doing so;
The trustees will immediately take certain other steps in the event of a second or continued transgression by the same resident. These could include the issuing of a warning to the owner of the unit concerned, the issuing of a fine or the rapid escalation of the matter to the office of the Community Housing Schemes Ombud; and
The trustees can enlist the help of the managing agent to issue the required notices, and fines and otherwise manage and document the complaint and dispute resolution process.
READ: and article from – 18 March 2019 / Dealing with behavioural disputes in community schemes
Clearly specify penalties and follow due process
On the issue of fines, he says, it is vital that these are also specifically provided for in the Conduct Rules. “Trustees can’t just start issuing fines if the rules don’t provide for this. What is more, the fines must be reasonable, and the rules should also provide for them to be added to owners’ levy accounts.”
In addition, Schaefer says, both residents and trustees need to understand that a complaint about someone breaking the Conduct Rules cannot be escalated to CSOS for mediation or adjudication unless every effort has first been made to resolve the issue “internally”.
“Before accepting a case, the CSOS will want to see a written portfolio of the actions taken to stop the transgression of a Conduct Rule and /or any dispute that arose as a consequence, and this is when it will really help to have the records provided by the managing agent, as well as any other evidence that was collected at the time the complaint was made.”
The original article can be viewed here: