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  0. Claims Process and Litegation Against an Estate Agent
  0. Disciplinary Process Against an Estate Agent
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  0. Estate Agents Code of Conduct
  0. Estate Agents Duties
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  Disclosing Information - Estate Agents
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0. Estate Agents Duties
Author : Estate Agency Affairs Board [EAAB] 

Estate Agent Duties:
[a guide for Consumers]
 

When buying, selling or renting a property, you may decide to ask an estate agent to help you.   An estate agent is a licensed person who must hold a current Fidelity Fund Certificate and should follow your instructions, or "mandate" to:

  • Market your home and find you a willing and financially able buyer or tenant;
    or
  • Find you a home to rent or buy
Estate agents must follow a strict Code of Conduct while carrying out your mandate, and they should only claim their fee, or "commission", when a deal has reached a successful end - not in advance or when a sale or lease agreement is first signed.

You should never deal with an "agent" who does not hold a current Fidelity Fund Certificate from The Estate Agency Affairs Board.

Your Deposit:
 
Whether you buy or lease a home, you will usually have to pay a deposit. You should always:
  • Insist on a receipt, whether you pay in cash or by cheque; and
  • Make all payments only at an estate agency office, or an attorney's office. 
Your Protector:

The Estate Agency Affairs Board has full powers to help and protect you in your dealings with estate agents. It can:
  • Fine or put out of business any estate agent who breaks the ethical rules in the Code of Conduct; and
  • Refund a deposit or other payment to you if it has been stolen by an estate agent.

The Estate Agency Affairs Board
Private Bag X10
BENMORE
2010
Tel. No:  087 285 3222

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