Q. What is the first thing I should ask for when making contact with an estate agent?
A. Don't start negotiations with an unregistered estate agent. Ask him to show you
his current registration card issued by the Board. This certificate is your assurance
that the estate agent is subject to the Estate Agents Board's Code of Conduct, rules
Q. What if I'm still unsure about the credentials of my estate agent?
A. Call The Estate Agency Affairs Board and they'll check his record for details and
advise you if there have been any past misdemeanours.
Q. How does an estate agent operate?
A. Usually a seller will approach an estate agent to sell his property. If the seller is
happy with the estate agents marketing plan and commission proposal, the seller
will then give the agent instructions (a mandate) to sell. Such arrangements
should preferably be recorded in writing. Only then should the estate agent be
allowed to put the property on the market. Remember - the amount of
commission payable, usually by the seller, is negotiable, and in most cases
Q. How do I choose an estate agent?
A. Choose an estate agent who appears to have the trust of the community. Such
trust is usually achieved through expert and honest dealing. Speak to more than
one agent especially if you want to find out the value of your property. Keep your
eyes and ears open! Don't accept the first offer you receive unless it meets your
requirements. If in doubt seek professional advice.
Q. If an estate agent has stolen my deposit or treated me unfairly, what can I do?
A. Contact The Estate Agency Affairs Board immediately for advice and instructions.